Category Archives: Crisis Management

Blatter Microblogs – Sepp’s Twatter?

OK, OK – I am guilty of writing the headline before I wrote the post – but the combination of Blatter and Twitter was just too good to be passed up. (Although, on reflection, I could, possibly, have done something … Continue reading

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Filed under Crisis Management, Social Media

A Response From Orange, Mobile Network Provider of This Parish

So, Blog Snorkellers all, I got my mobile network problems sorted and am now up and running with email onna go. Amazing how quickly these things get sorted when you loop in the senior personnel of a company. In fairness … Continue reading

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Filed under Communications Strategy, Corporate Religion, Crisis Management, Social Media

A Letter to Orange, Mobile Network Provider of This Parish

Here, dearest Blog Trotters mine, is a letter sent, via the medium of  ’e’ mail, to the CEO, CMO and (oh but yes) the Chief Performance Officer of Everything Everywhere, the company formed through the alliance of Orange and T-Mobile. … Continue reading

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Filed under Communications Strategy, Corporate Religion, Crisis Management, External Communications

God Loves Facebook – Could He Be Fallible?

Following my post of yesterday, in which – in the desultory and louche fashion that is my wont and has become such a firm favourite with discerning blog snorkellers worldwide (hey – forget worldwide – GLOBALLY) – I examined the … Continue reading

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Filed under Communications Strategy, Crisis Management, Social Media

So Farewell Then, Julian Assange

OK, OK – he’s not actually been terminated with extreme predjudice just yet. On Tuesday, when Mr Assange was remanded into custody, I joked with a colleague that he (Mr Assange, not my colleague) should beware of being any length of time at … Continue reading

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Filed under corporate reputation, Crisis Management, media relations, Social Media

Chilean Miner PR Stunt

Hi all, glad you could make it. I guess you’re wondering why I called you all here today – well, it’s just a brief update on my last post in which I questioned the whole Chilean miner deal, and whether, … Continue reading

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Filed under Communications Strategy, Crisis Management, Public Relations

Doing God’s Work – And Serving Mammon

Goldman Sachs, after a bit of a PR disaster last year (‘doing God’s work’, they were, apparently, according to that nice, humble and eminently charming Mr Blankfein) has taken what I consider to be the correct course of communications action – … Continue reading

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Filed under Communications Strategy, corporate reputation, Crisis Management, Public Relations

Volcanic Communication

Well. I know that this has been rumbling on for a while now, and, frankly, from a communications point of view, there’s not been much to say. Volcano, ash cloud, danger to human life, ‘planes grounded. As Aleksandr the Meerkat … Continue reading

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Filed under Communications Strategy, Crisis Management, External Communications, Public Relations

I’m Michael – Fly Me

British Airways – what a shambles. A once-proud organisation inevitably succumbing to the terribly British tendency to take something good, and solid, and FUBAR.  (See Sly Stallone and Kurt Russell in that meisterwerk of the silver screen, “Tango and Cash”.) Mind, this … Continue reading

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Social Media – Les Twittes Francais

Another fascinating example of what social media is actually good for. Tittle-tattle.  Scuttlebutt. Gossip. Prurient  – and some might say, inappropriate – interest in the doings of others. Destroying the careers of powerful men. Hold on – what? Yes – … Continue reading

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Filed under Communications Strategy, Crisis Management, Social Media